This document constitutes an electronic record in accordance with the Information Technology Act, 2000 and the applicable rules thereunder. Uprio, a provider of online educational services for students, values the trust you place in us and recognizes the importance of safeguarding your privacy and personal data. This Privacy Policy ("Policy" or "Privacy Policy") outlines the guidelines for the collection, storage, processing, use, disclosure and handling of personal data of the users, through its website https://www.uprio.com (the "Website") and the Uprio mobile application ("Application"), which offers various educational services ("Services").
The Policy also describes the measures we take to ensure the confidentiality, integrity and security of the information you provide us through the Website and Application, which is owned and operated by Uprio. By accessing or using the Platform, you acknowledge that you have read and understood this Policy and agree to be bound by its terms. Please review this Policy carefully before using the Website or submitting any personal information to Uprio.
This Privacy Policy is an integral part of the Terms of Use published on our Platform ("Terms").
1. INTRODUCTION:
1.1 We respect the privacy of individuals who visit our Website and use our Application (collectively referred to as the "Platform"), which is owned and operated by the Company. For the purposes of this Policy, "Uprio", "Company", "we", "our" or "us" refers to Schoolprep Learning Private Limited with registered address as 1st Floor, #75, 1st Main Road, Panduranga Nagar, Banerghatta Road, Bangalore 560076, along with its affiliates and permitted assigns. "You", "yourself" or "user(s)" refers to any individual (student, parent, guardian or any other authorized user) who accesses or uses the Platform. The term "Services" refers to the online after-school educational programs and related features offered through the Platform. These Services include but are not limited to the Uprio School Exam App, online tuition programs, AI-driven personalized learning tools, video lectures, practice tests, one-on-one tutoring sessions and any other educational services provided by Uprio.
1.2 By accessing the Platform, submitting your information or using any of the Services provided by Uprio, you expressly agree to be bound by the terms and conditions set forth in this Privacy Policy and the Terms of Use. Your personal information will primarily be stored and processed in India, for the operation of the Platform and the provision of Services. By using the Platform and Services, you consent to the collection, storage and processing of your personal data by the Company. If you do not agree with the Terms of Use or this Privacy Policy, you should refrain from accessing the Platform or using the Services.
1.3 This Privacy Policy applies solely to the data collection practices of Uprio and its affiliates. It does not extend to third-party platforms or websites that may be linked to or accessible through the Platform, nor does it apply to entities not managed, owned or controlled by Uprio. We strongly encourage you to review this Privacy Policy regularly and stay informed about any updates or changes. Your continued use of the Platform after any modifications to this Policy will be deemed as your acceptance of such changes.
2. PRIVACY STATEMENT:
2.1 The protection of your personal information is of utmost importance to Uprio. This Privacy Policy explains what types of information we collect from users, including students, parents and guardians, as part of our educational services. It outlines the purpose for which this information is collected, how it is used, the means through which it is collected and the entities or persons who may have access to this information.
2.2 This Privacy Policy is published in accordance with the following legal requirements:
(a) The Digital Personal Data Protection Act, 2023 ("the Act");
(b) Section 43A of the Information Technology Act, 2000;
(c) Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("Data Protection Rules");
(d) Any other applicable laws and rules read thereunder (present or future) or any statutory amendment or re-enactment thereof for the time being in force.
2.3 If you do not wish for your personal information to be used by us in the manner described in this Privacy Policy, please refrain from providing us with your personal information. Please note that by withholding or withdrawing your information, we may not be able to provide you with the complete range of our Services. You may not have access to certain features or functionality of the Platform and your overall experience with our educational services may be impacted.
3. COLLECTION:
3.1 We collect the information you provide while using our Website and mobile application, as well as information we learn from your interactions with the Platform. This includes information gathered from your visits to our Platform. For the purposes of this Privacy Policy, "Personal Information" or "Personal Data" refers to any data that identifies or can be used to identify you, including "User Information".
3.2 We may collect your personal information directly from you in the following circumstances:
(a) Registration and Account Information: When you register for or use our services on the Platform, we collect Personally Identifiable Information (PII) such as your name, email address, phone number, residential address and other necessary details for account creation, communication and service delivery.
(b) Student Information: We collect information regarding the student(s), including details such as school name, grade/class, academic performance, learning preferences and other educational information. This data is used to personalize content and track academic progress.
(c) Payment Information: To facilitate payments for tuition programs and other services, we collect payment-related information, such as bank account details, debit/credit card information, UPI IDs and billing addresses. This information is used to process transactions and manage subscriptions.
(d) User-Generated Content: We may collect content generated by you, including feedback, queries, responses, participation in community forums, assessments or other interactions. This content helps us improve our educational services and enhance user engagement.
3.3 Technical and Usage Information: In addition to the information provided by you, we automatically collect certain technical data when you use the Platform. This information is necessary for the proper functioning of the Platform and to improve your user experience. This includes:
(a) Device Information: We collect details such as your IP address, browser type, device ID, operating system and device specifications to manage the Platform and understand how it is accessed.
(b) Usage Data: We track how you interact with the Platform, including pages visited, time spent on each page and other patterns of activity. This data is used to analyze usage trends and optimize the user experience.
(c) Cookies and Tracking Technologies: We use cookies, web beacons and similar tracking technologies to store preferences, collect analytics on user behavior and improve the Platform's content and advertising. These technologies help us provide a more personalized experience.
3.4 AI-Generated Insights: As part of our AI-driven personalized learning system, we collect and analyze data to gain insights into student progress and engagement. These insights include:
(a) Emotion Monitoring: Our AI may analyze students' micro-expressions during live sessions to assess their emotional engagement. This allows us to adjust the learning process in real-time for better interaction and comprehension.
(b) Voice Transcription and Interaction Analysis: AI may transcribe tutor-student conversations, evaluating participation and engagement. This helps improve the learning experience and ensures active involvement.
(c) Academic Profiling: AI analyzes students' assignments, tests and other academic interactions to create detailed academic profiles. These profiles are used to identify strengths and areas for improvement, enabling tailored support for each student's learning needs.
3.5 Information from Third Parties: We may receive information about you from third parties, such as educational institutions, schools or other partners. This information is used to customize and enhance your learning experience based on curriculum details, learning patterns and other educational data provided by these third parties.
3.6 You may choose to voluntarily submit additional information, such as content shared during assessments or discussions. This information helps us improve our services and offer more personalized educational support.
3.7 While we request certain information to provide you with the best possible experience, you have the option to withhold non-essential data. However, choosing not to share required information may limit your ability to access specific features, such as personalized tutoring, progress tracking and academic content.
3.8 We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction. However, no method of data transmission or storage is completely secure and we strive to implement industry-standard security protocols to safeguard your data.
4. USE:
4.1 We use your personal information to provide the educational services you request and to enhance your experience on the Platform. The purposes for which we use your information include, but are not limited to:
(a) Providing Requested Services: Creating and managing your user account, processing payments for tuition programs, assigning tutors and facilitating communication between you and your tutors or administrators (e.g., query resolution, feedback requests, etc.).
(b) Personalized Learning Experience: Analyzing your educational data such as academic performance, learning preferences and progress to provide tailored educational content, lessons and resources that best suit your learning needs.
(c) Communication: Sending you important updates related to your learning journey, such as class schedules, course updates and payment confirmations, via email, text messages and instant messaging platforms such as WhatsApp, Telegram, etc.
(d) Verification and Security: Sending verification emails and/or messages to confirm your identity, as well as for security purposes to ensure the integrity of your account and prevent unauthorized access.
(e) Marketing and Promotional Communications: Sending you marketing communications about Uprio's educational products, services and promotions, which may include relevant offers, discounts or new features, based on your interests and educational goals.
(f) Quality Monitoring and Security: Using AI and voice systems to monitor the quality of interactions between tutors and students, ensuring that the learning experience meets our standards and improving security measures to protect your personal data and our platform.
(g) Conducting Surveys and Feedback Requests: Conducting surveys, collecting feedback or sending you information about Uprio's services, such as updates or new features. Your participation is voluntary and helps us improve the educational experience we offer.
(h) Platform Improvement: Analyzing user behavior, preferences and interactions to maintain, improve and personalize the learning experience on the Platform. This also includes internal training and system updates to improve service delivery.
(i) Protecting Your Information: Ensuring the security of your personal information and protecting the Platform from fraud or unauthorized access. This includes the implementation of internal security measures and compliance with applicable data protection regulations.
(j) Managing IT Systems and Compliance: Managing and securing our IT systems, including identifying and mitigating fraudulent activity, ensuring compliance with relevant laws and improving the overall quality of our services.
(k) Legal Obligations: Exercising rights or obligations conferred or imposed by law, including responding to legal requests, regulatory requirements and legal demands for your personal information.
4.2 All information collected will strictly be used for legitimate, business and lawful purposes only and we ensure that your personal data is treated in accordance with this Privacy Policy.
5. LAWFUL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION:
5.1 We may process your personal information on the following lawful bases:
(a) Consent: We may process your personal information where you have given your explicit consent. This is generally applied to activities such as participation in surveys, consent to receive marketing communications or any other activities that are entirely voluntary. Please note that you can withdraw your consent at any time and doing so will not affect the lawfulness of processing based on consent prior to its withdrawal.
(b) Contractual Necessity: We may process your personal information when it is necessary for the performance of a contract between you and Uprio. This includes processing required to provide you with access to our Platform, manage your educational programs, facilitate payments for services (such as tuition or learning programs) and to support our relationship with you as our user.
(c) Legal Obligation: We may process your personal information to comply with legal obligations that we are subject to, including but not limited to regulatory or legal compliance, record-keeping requirements and fulfilling reporting obligations.
(d) Legitimate Interests: We may process your personal information where necessary for the purposes of our legitimate interests or those of a third party. This includes processing necessary to improve our services, analyze user behavior to enhance the learning experience and monitor the Platform for security purposes.
6. SHARING:
6.1 We may share or disclose your personal information internally within the Company or with third-party service providers, affiliates or partners to provide you with access to the educational services, tools and resources offered by Uprio.
6.2 Some of the instances where we may share your personal information are:
(a) Third-Party Service Providers: We may share your personal information with relevant third-party service providers who assist us in delivering educational services. These may include providers offering online learning tools, content platforms or support services. You should review the privacy policies and terms of use of such third parties to understand how they process your personal information.
(b) Data Processors: We may share your personal information with third-party data processors who provide essential services such as cloud storage, payment gateways, customer support, data analysis and other related services. These third parties may help us detect and mitigate fraudulent activities or assist in legal investigations. They are obligated to handle your information in a secure manner and strictly in accordance with our instructions.
(c) Professional Advisors: We may share your personal information with our external professional advisors (such as auditors, legal advisors or accountants) who assist us in the management and operation of our business. These professionals are bound by confidentiality agreements.
(d) Affiliates: We may share your personal information with our affiliates who require access to this information to deliver educational services, manage our systems or provide customer support. These companies are subject to confidentiality and data protection obligations.
(e) Government Agencies and Law Enforcement: We may share your personal information with government authorities, law enforcement or other regulatory bodies, when required to comply with applicable laws or legal processes (such as subpoenas or court orders) or when we believe in good faith that such disclosure is necessary to protect Uprio's rights or comply with legal obligations.
(f) Business Transfers: In the event of a merger, acquisition, reorganization or sale of assets, we may share your personal information with the acquiring company or entity. The new business entity (or the combined entity) will continue to honor the terms of this Privacy Policy with respect to your personal information.
(g) Partners and Advertisers: We may share limited personal information, such as your name and email, with trusted partners for purposes such as collaboration on educational programs or for advertising services. Our partners may collect additional information such as your IP address, device ID and browsing details, which they may combine with other data from their own platforms. Additionally, they may place cookies or track similar data through their services.
7. LINKS TO OTHER SITES:
7.1 The scope of this Privacy Policy is limited to the Company's Platform and Services. Our Platform may provide links to other websites, applications or platforms that may be of interest to you. These third-party sites are not operated or controlled by Uprio and this Privacy Policy does not apply to such third-party websites. We encourage you to review the privacy policies of any third-party sites you visit, as they may process your personal information in ways different from how the Company does.
8. SECURITY PRECAUTIONS:
8.1 We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction. These measures include encryption, secure servers and adherence to industry standards for data protection. Whenever you update or access your account information, we ensure that such interactions are protected through secure server connections.
8.2 While we take reasonable steps to secure your information, please be aware that no method of data transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Therefore, although we strive to protect your personal information, we cannot guarantee its absolute security. By using our Platform, you acknowledge the inherent risks involved in the transmission of data over the internet.
8.3 You are responsible for maintaining the confidentiality of your login credentials, such as your account username and password. Please ensure that you log out of your account when using public or shared devices. Uprio is not responsible for any unauthorized access or misuse of your account resulting from your failure to protect your login details.
8.4 In the event of a security breach involving third-party platforms or services that you may use in conjunction with Uprio's services, we cannot be held liable for any data compromises resulting from such external platforms.
9. USE OF CHILDREN INFORMATION:
9.1 The Company's Platform and Services are intended for use only by individuals who can form legally binding contracts under applicable laws. We do not knowingly collect or solicit personal information from children under the age of 18. If you are a parent or guardian and believe that your child has provided personal information to Uprio, please contact us immediately so that we can take the necessary steps to remove such information from our systems.
9.2 If you share personal information related to a child under the age of 18, you represent that you have the legal authority to do so and that you have obtained the necessary consent from the child's legal guardian. This consent must comply with the requirements set forth under applicable data protection laws. In cases where we collect personal data from children or individuals with disabilities, we will ensure that appropriate consent is obtained from the lawful guardian or parent in accordance with the applicable legal requirements.
10. DATA RETENTION:
10.1 We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws, regulations or contractual obligations. The retention period will be determined based on the nature of the information, the purpose for which it was collected and our legal obligations. In some cases, we may retain your data to comply with statutory or regulatory retention requirements, to prevent fraud or misuse, to protect Uprio's legal rights or to defend against any potential legal claims. Once your data is no longer needed for the purposes stated above, we will securely delete or anonymize your personal information. We may retain anonymized data for analytical, research and business improvement purposes without compromising your privacy.
11. YOUR RIGHTS:
11.1 We take every reasonable step to ensure that the personal information we process is accurate, complete and where necessary, kept up to date. If you inform us that any of your personal information is inaccurate (considering the purposes for which it is processed), we will take appropriate steps to correct or erase it as required.
11.2 In accordance with applicable laws, you may have certain rights as a data subject. These rights may include the ability to access, correct, rectify, erase, object to, restrict or update your personal information. These rights can generally be exercised directly through the functionalities provided on the Uprio Platform. If your data is processed based on your consent, you have the right to withdraw that consent at any time, without affecting the legality of the processing done prior to your withdrawal. You may also delete certain non-mandatory information or even delete your user account by logging into the Platform and visiting the "Profile" section.
11.3 In the event of your death or incapacity, you may designate another individual to exercise your rights on your behalf, as prescribed by applicable laws. If you need assistance with exercising your rights or have any queries regarding your personal data, you can reach out to us by contacting our Data Protection Officer at info@uprio.com
12. CONSENT:
12.1 By using the Uprio Platform or providing us with your personal information, you consent to the collection, use, storage, disclosure and processing of your information (including sensitive personal information) in accordance with this Privacy Policy. If you share personal information about other individuals or make bookings on their behalf, you confirm that you have the necessary authority to do so and that you allow us to use and share this information in accordance with this Privacy Policy.
12.2 By providing your personal information on the Uprio Platform or any affiliated platforms or third-party services, you consent to being contacted by us (or our affiliates, technology partners, marketing channels, business partners or other third parties) via SMS, instant messaging apps, calls or email for the purposes outlined in this Privacy Policy.
12.3 You have the option to withdraw your consent at any time by writing to us at info@uprio.com. Please include "Withdrawal of Consent" in the subject line of your communication. We will verify such requests before proceeding. However, please note that the withdrawal of consent will not be retroactive and will only apply going forward, in accordance with this Privacy Policy, related terms of use and applicable laws. Withdrawal of consent may affect your ability to access certain features of the Uprio Platform or limit the services we can provide if the information is deemed necessary for those services.
13. CHOICE/OPT-OUT:
13.1 We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners and from us in general, after setting up an account. If you do not wish to receive promotional communications from us then please unsubscribe by clicking on the unsubscribe link in the email or write to us at info@uprio.com.
14. GRIEVANCE OFFICER:
14.1 In accordance with applicable laws, Uprio has designated a Grievance Officer for addressing grievances or discrepancies raised by users who have provided their information through the Uprio Platform. The contact details for the Grievance Officer are as follows:
Name: Prashant B N
Address: 1st Floor, #75, 1st Main Road, Panduranga Nagar, Banerghatta Road, Bangalore 560076
Email: praz@uprio.com
Please direct any concerns regarding the misuse or violation of this Privacy Policy to the Grievance Officer at the contact details provided above.
15. GOVERNING LAW:
15.1 The terms of this Privacy Policy shall be governed and construed in accordance with the laws of India. Any dispute regarding or arising out of this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.
16. CHANGES TO THIS PRIVACY POLICY:
16.1 We encourage you to periodically review this Privacy Policy for any updates or changes. We may revise this Privacy Policy to reflect updates to our information practices. In the event of significant changes, we will notify you by posting the updated Privacy Policy on the Uprio Platform and, where required by law, by sending you an email notification. Your continued use of the Uprio Platform and Services after any such changes will constitute your acceptance of the revised Privacy Policy.
17. CONTACT US:
17.1 If you have any queries, concerns or complaints regarding the collection, use or processing of your personal information as described in this Privacy Policy, please reach out to us at info@uprio.com. We will respond to your request as promptly as possible.